IT & Tech support

Responsibilities:

Install, configure, and maintain gaming products (software/hardware) across client sites.
Perform repairs on gaming systems in-house or coordinate with vendors as needed.
Train customers on product operation and provide on-site/remote technical support.
Conduct QA/QC testing for new releases, report bugs, and collaborate with R&D on product improvements.
Support global teams with system projects (OS, networking, security).
Complete documentation (service reports, timesheets, expenses) and perform pre-/post-installation inspections.
Travel regionally on short notice and work flexible hours, including nights/weekends.

Requirements:

BSc in Computer Science or related field.
2-3 years of hands-on experience in systems testing/QC (casino systems experience a plus).
Proficiency in Microsoft SQL Server, Windows Server OS, and network infrastructure/security.
Microsoft certifications (e.g., MCSE) preferred.
Strong customer service skills with ability to explain technical concepts clearly.
Fluent in English and Cantonese (written/spoken); Mandarin advantageous.

Interested parties please kindly send your detailed resume, recent photo and expect salary to yanmi@evolution-hr.com, for more detailed information.

Post by: EvolutionHR Consultadoria Limitada (Lic. No.3/2010)

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